Musely
This page reports what Musely publishes on its own public pages, with the date each fact was last checked. It contains no rankings, recommendations, or medical advice.
Company record
- Website
- https://www.musely.com
- Founded
- 2021
- Provider model
- async only
- Pharmacy model
- partner mail order
- Accepts insurance
- no
- Categories served
- skincare (overlap)
- Legal entity
- Trusper Inc., doing business as Musely ("Musely®", "Trusper"). Per Terms of Use: "These websites and apps are owned and operated by Trusper Inc.
Full collected entry
Trusper Inc., doing business as Musely ("Musely®", "Trusper"). Per Terms of Use: "These websites and apps are owned and operated by Trusper Inc. DBA Musely, its affiliates and licensors." Per Privacy Policy: "Trusper Inc., doing business as Musely." Per Muse Membership Program Terms: "The Program benefits are issued and administered by Trusper Inc., DBA Musely ('Musely®', 'Trusper', 'we', 'us' and 'our')." No headquarters street address was found on any fetched public page; the app-store bundle ID (com.production.truspertips) and the "Musely began as a community... called Trusper" origin story indicate Musely was originally a skincare-tips-sharing platform (branded Trusper/"Trusper Tips") that later launched the FaceRx prescription-treatment business line and rebranded consumer-facing as Musely. Governing law is California, with arbitration venue in Santa Clara, CA (Terms of Use, Sections 6 & 7.1) — suggestive of a Bay Area HQ, but not a confirmed address.
The entry exactly as collected from Musely's own public pages.
Corporate facts
Founder & CEO: Jack Jia. His wife, Cherry Jia, is described as "The First 'Muse'" / "Patient Zero" — after "20 years" battling melasma and "tens of thousands" spent on IPL/laser/chemical peels/OTC creams, she was treated by Dr.
Full collected entry
Founder & CEO: Jack Jia. His wife, Cherry Jia, is described as "The First 'Muse'" / "Patient Zero" — after "20 years" battling melasma and "tens of thousands" spent on IPL/laser/chemical peels/OTC creams, she was treated by Dr. Marie Jhin with a compounded tretinoin + hydroquinone prescription, which became the basis for Musely's flagship Spot Cream (ourstory.md, facerxstory.md). Dr. Marie Jhin, a board-certified dermatologist, is Musely's Chief Medical Officer and leads "The Musely Medical Board," described as a dozen board-certified dermatologists. facerxstory.md also names Lori Bush (founding/former President & CEO of Rodan + Fields) and Kimber Maderazzo (former top executive at Proactiv) as part of the team Jack Jia "brought together." Musely displays a LegitScript Certified seal sitewide. Marketing copy (Aug 2026) claims "More than 1.3 million patients" / "500,000+" (support-center copy, dated "28 days ago") have used Musely treatments; per-product review counts range from ~4.3K (KP Cream) to 403K+ (Spot Cream). Named press/award mentions across product pages: USA Today Most Trusted Brands, Newsweek America's Best Online Platforms, Cosmopolitan Holy Grail Beauty Awards, Shape Skin Awards ("Best in Innovation"), Byrdie Beauty Award, Marie Claire / Allure ("Best Neck Creams"), Ad Age Breakout Brand, Inc. (fastest-growing). No public statement of private/public ownership status, funding, or headcount was found in this pass.
The entry exactly as collected from Musely's own public pages.
Advertised, unconfirmed Last checked Aug 15, 2026.
Published prices
Advertised price is the number the company publishes. Monthly equivalent normalizes non-monthly billing to a per-month figure. All-in monthly adds the membership fee the company's own pages state is required and billed separately. Prices last checked Aug 15, 2026.
skincare
| Treatment | Advertised | Monthly equivalent | Membership on top | All-in monthly | Includes | Last checked | |
|---|---|---|---|---|---|---|---|
| The Spot Cream — dark spot / melasma topical (hydroquinone, tretinoin, kojic acid, niacinamide, azelaic acid,… | $72 per 2 mo | $36 | none published | $36 | meds, shipping, messaging | Advertised, unconfirmedAug 15, 2026 | |
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| The Spot Peel — one-time fast-acting facial dark spot chemical peel (azelaic acid, tretinoin, kojic acid, lic… | $99 one time | none published | n/a | meds, shipping, messaging | Advertised, unconfirmedAug 15, 2026 | ||
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| The Spot Pill with Tranexamic Acid — oral melasma medication | $90 per 3 mo | $30 | none published | $30 | meds, shipping, messaging | Advertised, unconfirmedAug 15, 2026 | |
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| The Anti-Aging Cream — topical tretinoin cream for fine lines, wrinkles and pores | $70 per 2 mo | $35 | none published | $35 | meds, shipping, messaging | Advertised, unconfirmedAug 15, 2026 | |
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| The Acne Cream — prescription acne topical (tretinoin, clindamycin, niacinamide, azelaic acid) | $60 per 2 mo | $30 | none published | $30 | meds, shipping, messaging | Advertised, unconfirmedAug 15, 2026 | |
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| The Eye Serum — prescription-strength eye anti-aging serum (iPSC exosomes, tretinoin, caffeine, hyaluronic ac… | $82 per 2 mo | $41 | none published | $41 | meds, shipping, messaging | Advertised, unconfirmedAug 15, 2026 | |
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| The Neck Cream — prescription neck & chest firming/dark-spot cream (tretinoin, hydroquinone, iPSC exosomes, n… | $72 per 2 mo | $36 | none published | $36 | meds, shipping, messaging | Advertised, unconfirmedAug 15, 2026 | |
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| The Body Cream — prescription dark spot cream for hands, arms, legs, feet and back (hydroquinone, tretinoin,… | $98 per 2 mo | $49 | none published | $49 | meds, shipping, messaging | Advertised, unconfirmedAug 15, 2026 | |
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How to cancel
Quoted from Musely's terms and help pages on Aug 15, 2026. Only the cancellation mechanism is in our words; everything else is the company's.
How cancellation works
- Cancellation mechanism
- self serve online
- Automatic renewal
- see terms belowRenews automatically until cancelled. Subscription Terms (terms/subscription.md): "Your Subscription will automatically create a new order according to your chosen delivery schedule, until you cancel." Support Center describes this recurring mechanism as "Auto-Refill," on by default, cancellable any time prior to the next scheduled refill date via My Account > My Treatments > Adjust Refills > Stop All Future Refills (support-cancel-auto-refill.md).
- Cancellation terms as published
- Two distinct cancellation paths, both self-serve via My Account (musely.com/account) or the Musely app, per support-cancel-order.md and support-cancel-auto-refill.md: (1) REFILL (recurring) orders: "Once a refill order is placed, it is immediately sent to the pharmacy to begin preparation... refill orders cannot be canceled or refunded after they are placed." To stop FUTURE refills, go to My Account > My Treatments > Adjust Refills > Stop All Future Refills; this can be done "any time prior to your next scheduled refill date(s)" but does NOT cancel an order already in progress, and each treatment/SKU must be managed individually. (2) INITIAL (first-time) orders: cancellable online via My Account > My Treatments > Manage Treatment > Cancel, but ONLY "before your doctor signs the prescription" — "Once the prescription has been reviewed and signed by the doctor, the order is sent directly to the pharmacy and can no longer be canceled." Subscription Terms (terms/subscription.md, appears to be shared boilerplate with Musely's non-Rx marketplace/OTC subscription program) separately states: "The 'Starter Subscription' can be cancelled at any time via Your Subscriptions page... The 'Essential Subscription' requires a 3-month minimum subscription and can only be cancelled after the 3-month time period." It is not confirmed whether FaceRx Rx subscriptions map onto this "Starter/Essential" naming or the refill-based mechanism described above governs Rx specifically;
- Refund policy as published
- General rule (support-refund-return-policy.md): "As Musely treatments are prescription medication, they are nonrefundable and nonreturnable. Consumer Protection federal law prohibits the return of prescription medication. Therefore, all sales are final once shipped from the pharmacy... Once your treatment has shipped, we are no longer able to cancel it." 60-DAY RESULT GUARANTEE (exception, support-60day-guarantee.md, corroborated by the near-identical blog tip tip-60day-guarantee.md): "We guarantee success when Musely prescription treatments are used properly and the eNurse check-up program is completed. If your skin condition has not improved to your satisfaction after 60 days of proper use, we will refund the medication cost of your initial order of treatment! ... The $20 Doctor Visit Fee is a legally required service fee and is therefore nonrefundable." Requirements: (1) complete the eNurse check-up program in the Musely app AND use the medication consistently for 60 days; (2) guarantee applies to the INITIAL order only — explicitly excludes refills, Prescription Changes, and the Doctor Visit Fee; (3) normal/expected side effects (redness, peeling, dryness, irritation, allergic reaction, itching, breakouts) do not themselves qualify a patient for a refund — nonuse or misuse of the medication also disqualifies the claim. Official boilerplate quoted verbatim in the support article: "Musely 60-Day Result Guarantee: If you use the medication together with the Musely app's eNurse check-up program for 60 days and are not satisfied with your results, we will refund you the full cost of your initial fill of the medication. The Doctor Visit Fee is non-refundable as prohibited by law. Medication cannot be returned, by law." Every skincare offer collected above displays a "This treatment qualifies for our 60-Day Result Guarantee" badge on its own PDP.
- Trial terms as published
- No free trial period was found for FaceRx prescription skincare treatments themselves — every product's "60-Day Result Guarantee" is a conditional post-purchase money-back guarantee (see refund_policy above), not a trial. A SEPARATE, non-treatment "Muse Membership" loyalty/rewards program ($10/year) does carry "the first 30 days being a free trial" (terms/membership.md), but this is a rewards-perks membership, not access to any skincare treatment, and is out of scope for this collection.
States served
United States only, all 50 states plus Washington D.C. Support Center, "Is FaceRx Available Worldwide/Outside Of the US?": "At this time, Musely is only available in the United States, including Washington D.C. ... This means that we do not ship outside of the United States.
Full collected entry
United States only, all 50 states plus Washington D.C. Support Center, "Is FaceRx Available Worldwide/Outside Of the US?": "At this time, Musely is only available in the United States, including Washington D.C. ... This means that we do not ship outside of the United States. We specifically work with pharmacies and Board-Certified Dermatologists who are licensed in USA... Musely does not ship to Mexico, Canada, Europe, Puerto Rico or any other countries outside of the US." No state-by-state exclusion list was found for any individual skincare product; each offer's states_served field below inherits this company-wide statement since no product-specific exceptions were published.
The entry exactly as collected from Musely's own public pages.
Last checked Aug 15, 2026.
How to read this page
3 flags · 1 rule
- Verified
- We confirmed the fact on a public page.
- Advertised, unconfirmed
- Musely publishes the number, but we could not confirm the final checkout price without creating an account, which we do not do.
- Recheck queued
- The source page changed or would not load on the last pass, so the fact is queued for recollection.
- Every fact is dated
- Every fact here comes from Musely's own public pages, on the date shown next to it.