BetterHelp
This page reports what BetterHelp publishes on its own public pages, with the date each fact was last checked. It contains no rankings, recommendations, or medical advice.
Company record
- Website
- https://www.betterhelp.com/
- Founded
- 2013
- Provider model
- mixed
- Pharmacy model
- not applicable
- Accepts insurance
- yes
- Categories served
- mental health (clean)
- Legal entity
- Terms and Conditions (last updated July 31, 2026, betterhelp.com/terms/) state only: "This website is owned and operated by BetterHelp located at 3155 Olsen Dr., Suite #375, San Jose, California" — no "Inc."/corporate…
Full collected entry
Terms and Conditions (last updated July 31, 2026, betterhelp.com/terms/) state only: "This website is owned and operated by BetterHelp located at 3155 Olsen Dr., Suite #375, San Jose, California" — no "Inc."/corporate suffix is given on the public ToS page itself. Separately, the About page (betterhelp.com/about/) gives a different address: "990 Villa Street, Mountain View, CA 94041" is NOT actually present in the current About page scrape (that figure came from a pre-fetch web search snippet, not confirmed in the 2026-08-15 about.md evidence file — the scraped About page has no street address at all). Only the ToS address (San Jose) is directly confirmed in evidence. Full legal name "BetterHelp, Inc." (a Delaware corporation) and its status as a wholly-owned subsidiary of Teladoc Health, Inc. come from Teladoc Health's SEC Form 10-K Exhibit 21.1 (subsidiary list) — a third-party/regulatory source, not stated on betterhelp.com itself. BetterHelp was originally acquired by Teladoc (then "Teladoc, Inc.") in January 2015 as "Compile, Inc. d/b/a BetterHelp" before being renamed.
The entry exactly as collected from BetterHelp's own public pages.
Corporate facts
Private-label subsidiary brand; not independently public. Founded 2013 by Alon Matas and Danny Bragonier (third-party sources — Wikipedia/ Crunchbase — not stated on betterhelp.com itself). Acquired by Teladoc, Inc.
Full collected entry
Private-label subsidiary brand; not independently public. Founded 2013 by Alon Matas and Danny Bragonier (third-party sources — Wikipedia/ Crunchbase — not stated on betterhelp.com itself). Acquired by Teladoc, Inc. (now Teladoc Health, Inc., NYSE: TDOC) in January 2015; publicly reported deal terms (SEC filings, third-party) were modest at signing (~$3.5M cash plus earn-outs/notes, ~$17M total estimated) but BetterHelp grew into Teladoc's largest single revenue segment — Teladoc's Q4 2022 reorganization created "BetterHelp" as one of its two reported operating segments, and 2023 trade press (Behavioral Health Business) reported BetterHelp topped $1B in 2022 revenue. About page (2026-08-15): "world's largest therapy service," "network of more than 31,000 licensed therapists," "helped over 5 million people worldwide." Operates sibling brands Regain.us (couples therapy) and TeenCounseling.com (teen therapy) from the same platform (see legal_entity_notes). FTC privacy settlement (published fact, not referenced on betterhelp.com itself in the pages collected this pass — sourced to ftc.gov): on March 2, 2023, the FTC announced a proposed settlement with BetterHelp resolving allegations that it shared consumers' sensitive health data (email addresses, IP addresses, and health-questionnaire answers) with third-party advertising platforms (Facebook, Snapchat, Pinterest, Criteo) for advertising purposes despite privacy promises; the order was finalized July 2023, requiring BetterHelp to pay $7.8 million for consumer refunds and barring it from sharing health data for advertising without affirmative express consent. FTC began sending refund notices to affected customers (signups between August 1, 2017 and December 31, 2020) in May 2024. Sources: ftc.gov/news-events/news/press-releases/2023/07/ftc-gives-final-approval-order-banning-betterhelp-sharing-sensitive-health-data-advertising and ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc.
The entry exactly as collected from BetterHelp's own public pages.
Advertised, unconfirmed Last checked Aug 15, 2026.
Published prices
Advertised price is the number the company publishes. Monthly equivalent normalizes non-monthly billing to a per-month figure. All-in monthly adds the membership fee the company's own pages state is required and billed separately. Prices last checked Aug 15, 2026.
mental health
| Treatment | Advertised | Monthly equivalent | Membership on top | All-in monthly | Includes | Last checked | |
|---|---|---|---|---|---|---|---|
| Individual online talk therapy ("Subscription Offering"): one scheduled live session per week (member's choic… | $70/wk | $304.37 | none published | $304.37 | visit, messaging | Advertised, unconfirmedAug 15, 2026 | |
| |||||||
How to cancel
Quoted from BetterHelp's terms and help pages on Aug 15, 2026. Only the cancellation mechanism is in our words; everything else is the company's.
How cancellation works
- Cancellation mechanism
- self serve online
- Automatic renewal
- see terms belowRenews automatically until cancelled. Terms Section 8: "Any type of subscription you choose will continue and automatically renew until you cancel the membership... you accept responsibility for all recurring charges prior to cancellation." BetterHelp reserves the right to change subscription prices with notice ("we may need to increase prices from time to time to accommodate inflation, increased operational costs and changes in market conditions"), with the member's remedy being cancellation.
- Cancellation terms as published
- Terms Section 8: "You can cancel the subscription to the service at any time for any reason. Your membership must be canceled before it renews in order to avoid the next billing cycle." The ToS itself does not name a specific mechanism, but a public, unauthenticated cancellation form is live on betterhelp.com: press.md (fetched 2026-08-15, itself a 404 "Page not found" page, but the site-wide footer/modal chrome it served included a "Cancel Subscription" footer link and a "Subscription cancellation request" modal reading "Alternatively, if you would prefer to log in to process deletion you may do so here" — implying the no-login path is the primary route: submit account email, receive a confirmation "Cancellation request confirmed" message, "you will receive an email shortly." advice-customer-service.md corroborates: "You may cancel your BetterHelp subscription at any time through your account settings... The process can be completed through your account settings, and you will receive confirmation once the cancellation is processed." No phone call or live agent contact is required to initiate cancellation. Unused sessions in a billing cycle do not roll over (Terms Section 8 example). Late cancellations/no-shows (within 24 hours of a scheduled session) may incur a $15 fee per occurrence (Terms Section 8; advice-cost.md).
- Refund policy as published
- No blanket refund policy is published; Terms Section 8 states only the cancellation mechanic (must cancel before renewal to avoid the next charge) and does not promise refunds for the current billing period. advice-customer-service.md (first-party "advice" article, not the ToS itself) states refunds are handled "on a case-by-case basis": "If you were dissatisfied with the services provided, you may contact customer service to discuss the possibility of receiving a refund," with an approved request directed to call 888-688-9296 to complete processing. Separately, Terms Section 8 publishes an EU/UK-style 14-day "cooling off" withdrawal right for members in countries that legally require it: "you must sufficiently complete this form and we will honor that request such that the contract will be reversed and you will be fully refunded" (via a dedicated betterhelp.com/withdrawal-form).
- Trial terms as published
- Terms Section 8, "Free Trials": "Occasionally, we offer free trials for our Therapist Services. Once a free trial expires, the paid membership will commence following a notice to you." No fixed duration, frequency, or eligibility criteria for free trials is published — availability appears to be at BetterHelp's discretion / promotional, not a standing offer.
States served
"BetterHelp has over 30,000 licensed therapists across all 50 states" (online-therapy.md).
Full collected entry
"BetterHelp has over 30,000 licensed therapists across all 50 states" (online-therapy.md). Also operates internationally: Terms Section 1 publishes country-specific clauses for Australia, Austria, Germany, the Netherlands, France, Spain, and Switzerland, and advice-cost.md publishes non-USD weekly price ranges for Canada, Australia, the EU, and the UK (see offer notes) — implying availability in at least Canada, Australia, the EU/Germany/Netherlands, France, Spain, Switzerland, and the UK in addition to the US.
The entry exactly as collected from BetterHelp's own public pages.
Last checked Aug 15, 2026.
How to read this page
3 flags · 1 rule
- Verified
- We confirmed the fact on a public page.
- Advertised, unconfirmed
- BetterHelp publishes the number, but we could not confirm the final checkout price without creating an account, which we do not do.
- Recheck queued
- The source page changed or would not load on the last pass, so the fact is queued for recollection.
- Every fact is dated
- Every fact here comes from BetterHelp's own public pages, on the date shown next to it.